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Frequently Asked Questions
A: We can help! Hit the Request a free quote button and give any information you can!
A: Yes, 50% deposit is required to reserve your rental. The other 50% is due the day of the event, either at pick up or once items delivered. This deposit is non- refundable.
A: To make a deposit for your party rental reservation, simply visit our website and click on the "payments" link located in the navigation bar at the top of the page. This will direct you to Venmo, our preferred payment platform, where you can securely complete your deposit transaction. Using Venmo allows for a quick, convenient, and safe payment process, ensuring your reservation is confirmed promptly.
A: Rentals are for 24 hours. Typically, you can receive your rentals the day prior to your event and keep them until the day after your event. This is not guaranteed and should be discussed when receiving your quote!
A: We offer pick up for free from our home base in Hopyard Farms Neighborhood in King George. Pick up/drop off can be at any time as long as it’s coordinated with us in advance.
A: Yes! We offer delivery. The delivery fee is based on milage. If round trip is less than 80 miles, the fee is a $1 per mile. If more than 80 miles round trip, the fee is $1.50 per mile.
A: We recommend someone be present, but arrangements can be made in advance if needed. If no one will be present, we will need to know how to access the space, where to place the rentals, and if set up is requested, where to set up the rental. A picture diagram of the space is helpful!
A: Yes! Our curated packages are designed to save you money and simplify planning by bundling everything you need for a cohesive event setup.
A: Normal wear is expected, but significant damage or missing items may result in additional charges.
A: Yes! We provide guidance to help bring your vision to life and ensure your setup is both beautiful and functional.
A: In many cases, yes! Contact us to schedule a viewing or to see photos of our inventory.
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